topic Re: PAYG, Unable to make or recieve calls in Mobile Services

PAYG, Unable to make or recieve calls

SapBrannigan — Fri, 19 Jan 2024 10:18:20 GMT

Hey,
over the past couple of days I've found I'm unable to make or receive calls.
All attempts to call result in a cannot connect message and any incoming calls result in an instant missed call message with no ring. I've no issue sending/receiving texts however.

Re: PAYG, Unable to make or recieve calls

Leanne_T — Fri, 19 Jan 2024 11:58:44 GMT

Hi @SapBrannigan

Thanks for coming here.

Have you restarted your phone?

Are you in the UK?

Leanne 🙂

Re: PAYG, Unable to make or recieve calls

SapBrannigan — Fri, 19 Jan 2024 12:16:06 GMT

Yep, restarted it a dozen or so times now and yes, North Wales.

Re: PAYG, Unable to make or recieve calls

Leanne_T — Fri, 19 Jan 2024 12:37:42 GMT

Thanks @SapBrannigan

What happens when you try making a call?

Leanne.

Re: PAYG, Unable to make or recieve calls

SapBrannigan — Fri, 19 Jan 2024 12:43:38 GMT

beeps six times and says 'cannot connect'

Re: PAYG, Unable to make or recieve calls

Leanne_T — Fri, 19 Jan 2024 12:49:16 GMT

Thanks @SapBrannigan

Does the same happen if you call 150?

Can you text BALANCE to 150, what does the reply show?

Leanne.

Re: PAYG, Unable to make or recieve calls

SapBrannigan — Fri, 19 Jan 2024 12:53:37 GMT

Yep get the same issue when I call 150,
Texting BALANCE, gets the expected reply with current balance, last topup info etc.

Re: PAYG, Unable to make or recieve calls

Leanne_T — Fri, 19 Jan 2024 13:10:51 GMT

Thanks @SapBrannigan

Do we have any maintenance works in your area? You can check by entering your postcode into our coverage checker and then 'check status'

Leanne.

Re: PAYG, Unable to make or recieve calls

SapBrannigan — Fri, 19 Jan 2024 13:14:05 GMT

No known problems.

Re: PAYG, Unable to make or recieve calls

Leanne_T — Fri, 19 Jan 2024 13:15:51 GMT

Is anyone else on EE and having the same problem? @SapBrannigan

Leanne.

Re: PAYG, Unable to make or recieve calls

SapBrannigan — Fri, 19 Jan 2024 13:18:06 GMT

Asked a couple of other people, and nope no issues for them.

Re: PAYG, Unable to make or recieve calls

Leanne_T — Fri, 19 Jan 2024 13:19:48 GMT

Thanks @SapBrannigan

In this case, please call us from another phone on 07953 966 150 and our tech guides will get this looked into for you.

Leanne.