https://community.ee.co.uk/t5/Mobile-Services/No-service-in-lasPalmas-de-gran-canaria-on-phone-or-sms/m-p/1349104#M37789 <P>I have no mobile phone service in la s Palmas de gran Canaria only internet</P><P>&nbsp;</P> Fri, 19 Jan 2024 10:51:30 GMT embdunham 2024-01-19T10:51:30Z https://community.ee.co.uk/t5/Mobile-Services/No-service-in-lasPalmas-de-gran-canaria-on-phone-or-sms/m-p/1349104#M37789 <P>I have no mobile phone service in la s Palmas de gran Canaria only internet</P><P>&nbsp;</P> Fri, 19 Jan 2024 10:51:30 GMT https://community.ee.co.uk/t5/Mobile-Services/No-service-in-lasPalmas-de-gran-canaria-on-phone-or-sms/m-p/1349104#M37789 embdunham 2024-01-19T10:51:30Z https://community.ee.co.uk/t5/Mobile-Services/No-service-in-lasPalmas-de-gran-canaria-on-phone-or-sms/m-p/1349106#M37790 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3627462">@embdunham</a>&nbsp;: When you say you have Internet do you mean over WiFi or over the mobile network?</P> <P>Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?<BR /><BR />If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.&nbsp;</P> Fri, 19 Jan 2024 11:10:07 GMT https://community.ee.co.uk/t5/Mobile-Services/No-service-in-lasPalmas-de-gran-canaria-on-phone-or-sms/m-p/1349106#M37790 XRaySpeX 2024-01-19T11:10:07Z