topic Re: Keeping UK number while travelling in Mobile Services

Keeping UK number while travelling

simoncottell — Thu, 18 Jan 2024 23:59:44 GMT

I am 3 months in to travelling Australia and have transferred to payg before leaving the UK. I am using an Australian sim at present and was told that I needed to make calls from my uk sim to keep it active. I believed I had done this enough.

When I attempt calls with UK number it now says number barred.

I am still receiving texts and whatsapps with the number. Can I reactivate it for calls? Really don't want to lose the number for my return to the UK! Please help

Re: Keeping UK number while travelling

XRaySpeX — Fri, 19 Jan 2024 01:30:22 GMT

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Keeping UK number while travelling

simoncottell — Fri, 19 Jan 2024 03:33:56 GMT

I only left uk 3 months ago - October - so should be well within that
threshold.

If it won’t let me make a call will I need to call ee to reopen it?

Re: Keeping UK number while travelling

XRaySpeX — Fri, 19 Jan 2024 07:25:11 GMT

Depends when you last made a chargeable action on the PAYG SIM while still in UK. How long in Oz doesn't tell us that.

Re: Keeping UK number while travelling

simoncottell — Mon, 22 Jan 2024 02:58:57 GMT

Ah then it would be 16th October when I was last in the UK making a chargeable action. I was under the impression I could do that from Australia sorry!

Re: Keeping UK number while travelling

Leanne_T — Mon, 22 Jan 2024 07:48:19 GMT

Hi @simoncottell

Thanks for coming to the community.

Please call us from another phone on +44 (0)7953 966 150 and the team will get the account looked into for you 🙂

Leanne.