topic Re: Roaming calls in Turkey in Mobile Services

Roaming calls in Turkey

Lein — Thu, 18 Jan 2024 13:35:58 GMT

Hi, I bought a subscription pack and I'm in Turkey but I'm getting charged big for receiving calls. The pack says I get unlimited minutes and texts.. but I'm guessing that's for Local calls? Anyway how can I make a deal for receiving calls abroad without getting that much charged...Thanks

Re: Roaming calls in Turkey

bristolian — Thu, 18 Jan 2024 13:56:23 GMT

Are you on PAYG or pay-monthly, and which specific pack have you bought? Most likely you're asking about a pack for UK-originated calls

Turkey is not in the EU, all roaming usage there is chargeable at the rates set out at https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/turkeyandnortherncyprus

Re: Roaming calls in Turkey

XRaySpeX — Thu, 18 Jan 2024 14:41:45 GMT

PAYG packs are only useable in the EU. Turkey is not in EU.

No, As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/turkeyandnortherncyprus > PAYG.

Re: Roaming calls in Turkey

Lein — Thu, 18 Jan 2024 16:47:20 GMT

Hi, yes I'm talking about receiving calls from the UK because I'm a phone interpreter and this has really affected my work. I bought the pay as you go £15 pack. I don't know what to do or what's best for receiving calls from UK without getting that much charged

Re: Roaming calls in Turkey

Leanne_T — Thu, 18 Jan 2024 17:39:41 GMT

Hi @Lein

Receiving calls are charged at £1.80 per minute, you would need credit to make and receive calls in Turkey the pack is for UK usage only.

Leanne.

Re: Roaming calls in Turkey

Lein — Thu, 18 Jan 2024 17:45:28 GMT

Is there any way I could get a plan for my case? Other that have to top up credit. Is there any way or deals just so I could receive work calls as it's a lot of calla during the day

Re: Roaming calls in Turkey

bristolian — Thu, 18 Jan 2024 18:11:32 GMT

Add-ons are listed on the PAYG roaming costs link posted previously in this thread at 1:56pm & 2:51pm

There is nothing offered for PAYG users in Turkey, only pay-monthly customers.

Re: Roaming calls in Turkey

XRaySpeX — Thu, 18 Jan 2024 19:14:33 GMT

Get them to text you instead. They are free to receive worldwide.