topic Re: Cannot call the UK from Netherlands. in Mobile Services

Re: Cannot call the UK from Netherlands.

hemurdock — Thu, 18 Jan 2024 14:39:17 GMT

Does one have to activate roaming in order to make and receive calls? Would that not result in roaming charges ON TOP OF the "30 mins from anywhere" calling package?

Re: Re: Cannot call the UK from Netherlands.

hemurdock — Thu, 18 Jan 2024 14:41:18 GMT

The link you shared is about roaming, not making and receiving calls. Does one have to activate roaming in order to make and receive calls? Would that not result in roaming charges ON TOP OF the "30 mins from anywhere" calling package?

Re: Re: Cannot call the UK from Netherlands.

XRaySpeX — Thu, 18 Jan 2024 14:44:45 GMT

@hemurdock : Depends! Are you on contract or PAYG?

Re: Re: Cannot call the UK from Netherlands.

hemurdock — Thu, 18 Jan 2024 14:45:59 GMT

Contract. And fyi I am in France, so similar issue to the person in Spain apparently since both are EU...

Re: Re: Cannot call the UK from Netherlands.

XRaySpeX — Thu, 18 Jan 2024 14:54:11 GMT

@hemurdock : On contract you needed to have texted ROAMING to 150 while you are in UK to activate roaming. W/out it you can't make or receive calls. That includes the "30 mins from anywhere".

Re: Re: Cannot call the UK from Netherlands.

bristolian — Thu, 18 Jan 2024 14:57:55 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.