topic SMS Messages not being received whilst Roaming in RSA in Mobile Services

SMS Messages not being received whilst Roaming in RSA

chrisdryden — Mon, 15 Jan 2024 12:25:46 GMT

I am the main EE acount holder, left the UK for South Africa recived some SMS messages whilst in East Africa and now nothing. I can't bank; can't use any app requiring dual authorisation. Meanwhile my wife on a shared account with a dual Sim can has no problem. Both phones are Samsung.

Don't know if it is associated but have a mssg to say I have a voicemail. Rang through to my voicemail, advised no messages and no way to clear the message on my phone!

Chris

Re: SMS Messages not being received whilst Roaming in RSA

chrisdryden — Mon, 15 Jan 2024 12:57:42 GMT

Whether it was subscribing to texts in the App or sending a text to 150 ROAM that cleared the problem I do not know but my wife did not have to do any of these things and continues to receive SMS text messages. Closed

Re: SMS Messages not being received whilst Roaming in RSA

Leanne_T — Mon, 15 Jan 2024 14:31:58 GMT

Hi @chrisdryden

Thanks for coming to the community.

Is this now resolved for you?

Leanne 🙂

Re: SMS Messages not being received whilst Roaming in RSA

Sneill — Wed, 17 Jan 2024 12:26:30 GMT

I'm having the same issue. My WiFi calling is turned on, as is roaming, but I'm not receiving any SMS messages. Similarly to the original poster, it's vitally important I can receive these messages to access OTP's for banking, mortgage, work etc

Please help!

Sandy

Re: SMS Messages not being received whilst Roaming in RSA

Leanne_T — Wed, 17 Jan 2024 12:49:11 GMT

Hi @Sneill

Can you receive calls?

Do you have signal showing?

Can you send texts?

Leanne.

Re: SMS Messages not being received whilst Roaming in RSA

XRaySpeX — Wed, 17 Jan 2024 20:30:09 GMT

@Sneill : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.