topic Re: Outside the United Kingdom in Mobile Services

Outside the United Kingdom

Hadeel2 — Sat, 13 Jan 2024 15:40:23 GMT

Hello

I would like to ask about how do i activate the service when iam outside the United Kingdom ?

Re: Outside the United Kingdom

bristolian — Sat, 13 Jan 2024 18:24:58 GMT

What service do you want to activate?

Re: Outside the United Kingdom

XRaySpeX — Sat, 13 Jan 2024 21:32:50 GMT

@Hadeel2 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Outside the United Kingdom

Hadeel2 — Sun, 14 Jan 2024 11:06:07 GMT

Hello

It is PAYG and i use SIM and making calls and text before i left to go abroad

How i can use the service please?

Thank you

Re: Outside the United Kingdom

Christopher_G — Sun, 14 Jan 2024 12:45:40 GMT

Hi @Hadeel2

Welcome to the community.

Where are you in the world at the moment? Have you tried manually connecting to a different available network?
Chris