topic Re: Ukraine calls still free? in Mobile Services

Ukraine calls still free?

Shiplips — Fri, 12 Jan 2024 09:08:41 GMT

Curently in the Ukraine doing charity work. And wanted to conform all calls are still free? I recived a text on the 30 Nov stating as of the 10 jan this would stop.

however this morning 12 Jan 0800hrs I recived a text from 10024 stating.

Hi from EE.calls, texts and data in Ukraine are currently free of charge.

Re: Ukraine calls still free?

Leanne_T — Fri, 12 Jan 2024 12:03:59 GMT

Hi @Shiplips

Thanks for posting.

I've sent you a private message for some details, could you take a look for me please?

Leanne 🙂

Re: Ukraine calls still free?

andrewc98 — Fri, 12 Jan 2024 12:30:03 GMT

Hi, i just got charged over £200 for making 47 min call to Ukraine. I thought calls to Ukraine are still free? Seems like this is not the case anymore and EE just started charging people without warning

Re: Ukraine calls still free?

Leanne_T — Fri, 12 Jan 2024 14:54:28 GMT

Hi @andrewc98

As of the 10th of January 2024, we’ve stopped free international calls to Ukraine, and free calls, texts and data usage whilst in Ukraine. We made these charges free from February 2022, but have now resumed to charging our normal international rates.

Please visit Calling and Texting Ukraine from the UK for more information.

Thanks.

Leanne.

Re: Ukraine calls still free?

andrewc98 — Fri, 12 Jan 2024 15:03:43 GMT

Hi @Leanne_T ,

Thanks for your reply. How come I've not been informed of this change in advance? This is beyond shocking treatment from EE when the war is still going on and people are suffering. How am I supposed to cover this bill from my own pocket when I'm doing volunteering work? I'm utterly speechless...

Re: Ukraine calls still free?

MusicMan1 — Wed, 17 Jan 2024 13:25:48 GMT

Disgusting. I had a similar Experience where after maing a 5min36 call to Ukraine, a few min after, had a text from Plusnet saying my £2 smart cap had been exceeded (It's why it's a good idea to have it set up) as my loss would be limited to £2 (or whatever you've set) I got the £2 refunded immediately.

Checking my account the charge was £10 for the one call, which probably capped as well, as EE now charge £3.91/min for either mobiles or LL's or 83p SMS OR MMS (BOTH MORE EXPENSIVE THAN WHEN RASCIA INVADED!!) Will not be using EE for anything ever again, unless they reverse this policy.

Re: Ukraine calls still free?

MusicMan1 — Wed, 17 Jan 2024 13:28:31 GMT

You should contact CS immediately and get them to refund the full ammount, They didn't inform you,

Слава захисникам України!!

Re: Ukraine calls still free?

Barnaby51 — Wed, 17 Jan 2024 20:56:47 GMT

I am still receiving texts from EE advising calls data and messages are free of charge. Sent at 02:44 on 17-1-24 and previously on 13-1-24 … called EE had a disgraceful experience with the Guide called Ali from the Greenock call centre - their team leader has advised I will be refunded the £1300 +vat incurred in calls whilst in Ukraine (I’ve been here since Feb 22 ) and not charged for any other services until they formally confirm the date of service end. This is because they have made a mistake with their Comms and are sending out contradictory messages to customers - my advice to others working in Ukraine is to buy a Vodafone Ukraine sim and go pay as you go. It’s about 10-20£ a month maximum for good value data etc

Re: Ukraine calls still free?

andrewc98 — Wed, 17 Jan 2024 22:08:03 GMT

I did get in touch with CS immediately and filed a complaint. I got a call back yesterday informing me they have credited most of the amount back to me

Слава Україні!

Re: Ukraine calls still free?

Barnaby51 — Wed, 17 Jan 2024 23:29:09 GMT

Then why are you still sending messages to long term domestic business customers present in Ukraine advising that “all calls messages and data are currently free in Ukraine”? - received 17:01:24 @ 02:45 EET

Re: Ukraine calls still free?

Christopher_G — Mon, 22 Jan 2024 09:21:33 GMT

Hi all.

Some of our customers have incorrectly been sent a text to say their usage would be free of charge. Sorry for any confusion this might have caused. Because of this, we will cover the costs of calls, texts and data used in Ukraine from January 10th to 23rd (inclusive).

You don’t need to do anything, and will see this reflected on your bills.

Chris