topic Re: Why can't I receive or make calls to the Seychelles from the UK? in Mobile Services

Why can't I receive or make calls to the Seychelles from the UK?

John563 — Wed, 10 Jan 2024 16:36:10 GMT

I really need to speak to a company in the Seychelles, but when they try to phone me the get a number busy message every time. If I try and phone them I am told that the number isn't recognised.

Re: Why can't I receive or make calls to the Seychelles from the UK?

bristolian — Wed, 10 Jan 2024 17:08:06 GMT

Have you been able to make or receive calls to/from this number previously? Presumably you can make & receive calls from other numbers OK?

Re: Why can't I receive or make calls to the Seychelles from the UK?

John563 — Wed, 10 Jan 2024 18:55:58 GMT

Yes, UK numbers are not a problem. Plus I tried Canadian number & it rang ok.

Re: Why can't I receive or make calls to the Seychelles from the UK?

James_B — Thu, 11 Jan 2024 09:29:31 GMT

Are you able to call other local numbers in the Seychelles, @John563?

Is it a standard mobile/landline number or premium rate?

James

Re: Why can't I receive or make calls to the Seychelles from the UK?

John563 — Thu, 11 Jan 2024 19:34:54 GMT

As far as I know it is a standard landline number. I have tried a couple of numbers I found in the an online yellow pages without success but I've no way of knowing if they are current or not.

Re: Why can't I receive or make calls to the Seychelles from the UK?

James_B — Fri, 12 Jan 2024 08:22:55 GMT

Are you adding the international dialling code (+248), @John563?

James

Re: Why can't I receive or make calls to the Seychelles from the UK?

John563 — Fri, 12 Jan 2024 11:50:34 GMT

Yes, I have tried 0248 & 00248 just says 'you have dialed an incorrect number'.

Re: Why can't I receive or make calls to the Seychelles from the UK?

James_B — Fri, 12 Jan 2024 11:56:30 GMT

What type of phone are you using, @John563?

Do you have dial assist/assisted dialling turned on in your call settings?

James

Re: Why can't I receive or make calls to the Seychelles from the UK?

John563 — Fri, 12 Jan 2024 13:41:33 GMT

I'm using a Samsung A40 Android. I have no idea about dial assist - I don't think so, plus it wouldn't stop the company phoning me, would it?

John

Re: Why can't I receive or make calls to the Seychelles from the UK?

James_B — Fri, 12 Jan 2024 14:02:17 GMT

Hi @John563,

Checking to see if dial assist was causing issues for outbound calls would help us determine if the problem in at your end or the callers.

Another couple of things to check would be if you have inadvertently added the number to your blocked list and trying to select a different roaming network manually.

Go to Settings > More Networks > Mobile Networks > Network Operators > Tap OK to try another network.

James

Re: Why can't I receive or make calls to the Seychelles from the UK?

John563 — Fri, 12 Jan 2024 15:13:09 GMT

Under network operators I can only 'select automatically' on or off.

There is also 'data roaming' which is turned on.

I can't find dial assist on my phone.

Just noticed that the phone app has permission to change settings on this phone - should I turn that off?

John

Re: Why can't I receive or make calls to the Seychelles from the UK?

James_B — Fri, 12 Jan 2024 15:26:58 GMT

Hi @John563,

Not all Android phone's have the dial assist feature and you don't need to change your permissions settings.

When you turn off automatic network selection, are you presented with a list of available networks?

James

Re: Why can't I receive or make calls to the Seychelles from the UK?

bristolian — Fri, 12 Jan 2024 17:33:31 GMT

Are you in the UK or abroad?

Re: Why can't I receive or make calls to the Seychelles from the UK?

John563 — Fri, 12 Jan 2024 19:04:55 GMT

Yes, it lists five including EE.

John

Re: Why can't I receive or make calls to the Seychelles from the UK?

John563 — Fri, 12 Jan 2024 19:05:18 GMT

In the UK.

Re: Why can't I receive or make calls to the Seychelles from the UK?

bristolian — Sat, 13 Jan 2024 00:13:38 GMT

The advice to try an alternative roaming network applies for troubleshooting connectivity issues whilst abroad, not the issue in your case whilst in the UK

Using + in place of the international dialling code should be a reliable method. Have you been able to make or receive calls to/from this number previously?

Re: Why can't I receive or make calls to the Seychelles from the UK?

John563 — Sat, 13 Jan 2024 10:55:57 GMT

I've had no reason to call this number before. They need to call me as part of a verification process, but said that every time they tried the number it just said that it was busy. In an effort to try and resolve the issue I tried phoning them, without success. That is until your suggestion of using + . Thank you. It now remains to be seen if they can call me but at least I feel I'm halfway there.

Re: Why can't I receive or make calls to the Seychelles from the UK?

XRaySpeX — Sun, 14 Jan 2024 22:10:03 GMT

Using the prefix '+' when dialling them won't affect their calls to you.