topic Not able to make calls in Mobile Services

Not able to make calls

TheCheds87 — Thu, 11 Jan 2024 12:33:49 GMT

Hi can someone please help me I am having alot of issues with my phone it's telling me my sim card needs to be inserted which it is can't call or anything this happened last night too I have medical conditions and this is my own form of contacting people in a emergency one min it isn't working then it is please help

Re: Not able to make calls

Leanne_T — Thu, 11 Jan 2024 13:13:51 GMT

Hi @TheCheds87

Thanks for coming to the community.

Has the device been dropped or anything recently?

Are you able to try the SIM in another phone to see if the same happens?

Thanks 🙂

Leanne.

Re: Not able to make calls

TheCheds87 — Thu, 11 Jan 2024 13:17:56 GMT

I do not have the access to another phone to try this step and I haven't
dropped it either.. It has gone down last night and this morning I have sen
conditions I have no way of contacting anyone I have important calls to
make and I'm seeing a lot of reports of others with same issue it's
ridiculous I pay for a service that I can't even use

Re: Not able to make calls

Leanne_T — Thu, 11 Jan 2024 13:28:50 GMT

Hi @TheCheds87

Thanks for the quick reply.

Have you tried removing and reinserting the SIM card?

Does an error message show on the phone screen or no signal is showing to make calls?

Leanne.

Re: Not able to make calls

TheCheds87 — Thu, 11 Jan 2024 13:38:56 GMT

Hi yes it says no sim/service I've took sim out cleaned it and inserted
back still can't call or text I am concerned as i can't even receive calls

Re: Not able to make calls

Leanne_T — Thu, 11 Jan 2024 13:49:16 GMT

Thanks @TheCheds87

If you select 'check status' on the EE Coverage & Network Status Checker | Check your signal do we have any reported problems for the area?

If not, you can report this and our network team will get this looked into for you.

Leanne

Re: Not able to make calls

TheCheds87 — Thu, 11 Jan 2024 14:01:11 GMT

Yeah I've checked this and it says there's no issues but I can't still call please if you could raise this issue to help me I would greatly appreciate it I need my phone as its the only way of getting in touch with people.

Re: Not able to make calls

Leanne_T — Thu, 11 Jan 2024 14:08:02 GMT

Hi @TheCheds87

I am very sorry we have no account access on the community.

This could be an issue with the signal in the area which can be reported using the coverage checker or a SIM problem that could be tested in another working phone.

To get this looked into in more detail, please contact our tech guides from any other phone or third party calling app such as Skype.

Full contact details can be found on our Contact EE page.

Leanne.

Re: Not able to make calls

bristolian — Thu, 11 Jan 2024 16:50:04 GMT

If you're near an EE shop, they would also be able to assist with a 2way SIM-swap - to identify if this is a phone fault or a SIM/account issue.