topic Re: Changed handset- now some contacts not receiving texts - error 0 in Mobile Services

Changed handset- now some contacts not receiving texts - error 0

BW-User24 — Mon, 08 Jan 2024 16:42:06 GMT

Replaced old handset (Samsung A7) with new one from Honor, I have a couple of contacts who can text me but I'm unable to text them (one on EE and other with Sky), I receive texts from them. I briefly see a message with error 0 appear when the send fails.

Phone upto date and rebooted a few times.

Re: Changed handset- now some contacts not receiving texts - error 0

Northerner — Mon, 08 Jan 2024 17:16:28 GMT

Hi @BW-User24

Are you currently in the UK.

Are you on EE PAYG or pay monthly contract.

Thanks

Re: Changed handset- now some contacts not receiving texts - error 0

BW-User24 — Tue, 09 Jan 2024 02:22:41 GMT

yes the handset is in the UK as is the other EE contact. Found out the SKY contact had an old number stored, so it now works.

I was able to put the sim in the old phone, it behaves the same way.

The contract is monthly.

Re: Changed handset- now some contacts not receiving texts - error 0

Christopher_G — Tue, 09 Jan 2024 08:10:48 GMT

Hi @BW-User24

Is your message centre number showing correctly in your text message settings? It should show: +447958879879

Chris

Re: Changed handset- now some contacts not receiving texts - error 0

BW-User24 — Wed, 10 Jan 2024 13:47:40 GMT

thanks Chris, yes that number was the same.

The issue seems to be resolved now, doubt its unconnected .... apparently there was an issue with the payment (company supply phone/sim).

But thanks for trying to help, Chris & Northerner

Re: Changed handset- now some contacts not receiving texts - error 0

Leanne_T — Wed, 10 Jan 2024 14:25:07 GMT

Thanks for coming back and letting us know @BW-User24

Leanne.