topic Re: Mobil data in Mobile Services

Mobil data

Johndeere6830 — Tue, 09 Jan 2024 23:16:09 GMT

Why isn’t my Mobil data not working now I’m in new zealand

Re: Mobil data

Johndeere6830 — Tue, 09 Jan 2024 23:11:32 GMT

Re: Mobil data

bristolian — Tue, 09 Jan 2024 23:19:23 GMT

Does your phone show a connection to any Kiwi networks? Have you tried connecting to alternate local operators?

Can you make & receive calls OK? Have you been able to use mobile data in NZ before?

Are you on pay-monthly or PAYG?

Re: Mobil data

Profile closed — Tue, 09 Jan 2024 23:20:52 GMT

Hello

Is there anything we can help you with?

Re: Mobil data

XRaySpeX — Tue, 09 Jan 2024 23:54:19 GMT

@Johndeere6830 : Can you make calls & texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.