https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-spain/m-p/1345600#M37441 Tue, 09 Jan 2024 14:05:54 GMT Villaricos 2024-01-09T14:05:54Z https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-spain/m-p/1345600#M37441 Tue, 09 Jan 2024 14:05:54 GMT https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-spain/m-p/1345600#M37441 Villaricos 2024-01-09T14:05:54Z https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-spain/m-p/1345601#M37442 <P>Can you explain how your phone is "not working"? Does it show a connection to any Spanish networks?</P> <P>Are you on PAYG or pay-monthly?</P> Tue, 09 Jan 2024 14:07:10 GMT https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-spain/m-p/1345601#M37442 bristolian 2024-01-09T14:07:10Z https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-spain/m-p/1345709#M37443 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2041077">@Villaricos</a>&nbsp;:&nbsp;Can you make calls &amp; texts?<BR /><BR />Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?<BR /><BR />If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.&nbsp;</P> Tue, 09 Jan 2024 19:03:23 GMT https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-spain/m-p/1345709#M37443 XRaySpeX 2024-01-09T19:03:23Z