topic Need Assistance with SIM Card Issue While Abroad in Mobile Services

Need Assistance with SIM Card Issue While Abroad

kofiwalker — Tue, 09 Jan 2024 11:02:11 GMT

Dear Community Board,

I hope this message finds you well. I am currently traveling outside the UK and have been experiencing an issue with my SIM card. During the first few months of my travel, I had no problems receiving text messages, including OTPs. However, I am now unable to receive text messages, and my phone displays "No service."

It's important to note that I have not made any changes to my phone settings, I am still paying my monthly bill as usual, and I am using the same phone. I would greatly appreciate any assistance or advice on how to resolve this issue and restore my SIM card's functionality while I am abroad.

Thank you in advance for your help.

Best regards, Kofi

Re: Need Assistance with SIM Card Issue While Abroad

Christopher_G — Tue, 09 Jan 2024 11:14:57 GMT

Hi @kofiwalker

Welcome to the community.

Is your SIM a pay monthly contract SIM or pay as you go? If it's pay as you go, when was the last time it was used for chargeable activity, such as making a call, sending a text or topping up?

Whereabouts are you?

Chris

Re: Need Assistance with SIM Card Issue While Abroad

kofiwalker — Tue, 09 Jan 2024 11:50:24 GMT

Hi @Christopher_G

I am currently on the following sim only plan ‘Ess SIM 25GB £25 12m’

I’m currently in Ghana and do not believe I’ve have any chargeable activity since I started my travel in Aug. Please note I also informed EE of my travel plans and no issues were raised hence my confusion

Re: Need Assistance with SIM Card Issue While Abroad

Christopher_G — Tue, 09 Jan 2024 11:54:43 GMT

OK, thanks @kofiwalker

Have you tried manually connecting to a different available Ghanaian network?

Chris

Re: Need Assistance with SIM Card Issue While Abroad

kofiwalker — Tue, 09 Jan 2024 12:03:17 GMT

No I have not - are there any resources on how to safely do this and are these any risks associated with this?

Re: Need Assistance with SIM Card Issue While Abroad

Christopher_G — Tue, 09 Jan 2024 12:30:37 GMT

What kind of phone do you have, @kofiwalker?

Chris