Cant use phone aboard help

Jayde-lsx — Sat, 06 Jan 2024 08:41:23 GMT

Hello my data doesn’t work aboard unable to use my phone can you urgently help me

Re: Cant use phone aboard help

Northerner — Sat, 06 Jan 2024 09:14:31 GMT

Hi @Jayde-lsx

If you haven't activated roaming then you'll need to call EE CS over Skype and WiFi using the number in my signature.

Thanks

Re: Cant use phone aboard help

bristolian — Sat, 06 Jan 2024 10:57:00 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

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Cant use phone aboard help

Re: Cant use phone aboard help

Re: Cant use phone aboard help