topic Re: Network connectivity in Mobile Services

Network connectivity

VeryUpset — Sat, 30 Dec 2023 15:12:15 GMT

I’ve just arrived in Switzerland and have no network connection, EE is incapable of helping me. What do I do?

Re: Network connectivity

XRaySpeX — Sat, 30 Dec 2023 15:24:42 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Network connectivity

VeryUpset — Fri, 05 Jan 2024 21:32:59 GMT

I’ve had no network connection for 10 days abroad and at home. EE say everything is in order. I’ve checked with Apple, the iPhone 12 Mac Pro is fine. What is going on, anyone know?

Re: Network connectivity

James_B — Sat, 06 Jan 2024 08:48:12 GMT

Are you using a pay as you go or pay monthly plan, @VeryUpset?

Are you now back in the UK?

James

Re: Network connectivity

bristolian — Sat, 06 Jan 2024 10:41:53 GMT

@VeryUpset wrote:

I’ve had no network connection for 10 days abroad and at home. EE say everything is in order.

Assuming you're on pay-monthly, have EE CS confirmed that full global roaming is enabled on your SIM?

Manually connecting to all available local networks is often a good fix once the facility is enabled.

If you had issues abroad and are now in the UK - with identical symptoms - your issue may well be account/SIM-specific.