topic Forgot to text roaming from Uk and I am now in Spain and I urgently need to co in Mobile Services

Forgot to text roaming from Uk and I am now in Spain and I urgently need to co

AnnieBaikie — Fri, 05 Jan 2024 18:23:55 GMT

I am in Spain I forgot to text roaming to 150 before I left the uk . I have to phone to the uk urgently i just bought a monthly travel plan in desperation but that still has not sorted it please help. Annie Baikie

Re: Forgot to text roaming from Uk and I am now in Spain and I urgently need to co

Christopher_G — Fri, 05 Jan 2024 18:42:42 GMT

Hi @AnnieBaikie

Welcome to the community.

I'm sorry to hear that your service isn't working abroad. Have you tried contacting our Live Chat service through the 'help' section of the EE App?

Chris

Re: Forgot to text roaming from Uk and I am now in Spain and I urgently need to co

XRaySpeX — Fri, 05 Jan 2024 19:00:46 GMT

You need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Forgot to text roaming from Uk and I am now in Spain and I urgently need to co

bristolian — Sat, 06 Jan 2024 10:38:21 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK.

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.