topic Re: I am in The Dominican Republic & my Mobile has no service! in Mobile Services

I am in The Dominican Republic & my Mobile has no service!

DiverMike53 — Fri, 05 Jan 2024 16:26:21 GMT

I have no service on my mobile so cannot make any calls including 150.

I set up roaming before I left, I have checked all connections which are on including Wi-Fi calling. We have a strong Wi-Fi signal at the hotel I am staying in.
I increased my spend cap as also suggested.

what else can I do?

Re: I am in The Dominican Republic & my Mobile has no service!

XRaySpeX — Fri, 05 Jan 2024 16:34:53 GMT

@DiverMike53 : How did you set up roaming before you left? Did you set some setting on your phone or buy a billing add-on?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: I am in The Dominican Republic & my Mobile has no service!

DiverMike53 — Fri, 05 Jan 2024 16:48:05 GMT

Contact.
Always works when in Uk & France!

Re: I am in The Dominican Republic & my Mobile has no service!

XRaySpeX — Fri, 05 Jan 2024 16:52:57 GMT

That was in EU. You are now outside EU. You may have roaming enabled for EU but not worldwide. Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Re: I am in The Dominican Republic & my Mobile has no service!

DiverMike53 — Fri, 05 Jan 2024 16:55:05 GMT

Yes

Sent from Outlook for iOS<>

Re: I am in The Dominican Republic & my Mobile has no service!

bristolian — Fri, 05 Jan 2024 18:02:57 GMT

If you are certain that full global roaming is enabled, but your phone doesn't have a connection to any local networks, you can try toggling flight mode and also selecting a network manually.

If this still fails, your only recourse will be to contact CS to check the facility is correctly enabled. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: I am in The Dominican Republic & my Mobile has no service!

DiverMike53 — Fri, 05 Jan 2024 19:21:18 GMT

Thanks, I will try