topic Re: Mobile texts sometimes unrecognised in Mobile Services

Mobile texts sometimes unrecognised

Anton662000 — Fri, 05 Jan 2024 13:48:02 GMT

Hi.,

Last October I joined EE from Giffgaff.

I inserted the new simcard to my Samsung Galaxy S10 phone, all went well.

However, during the festive period I sent out a lot of texts to all my contacts, with wishes.

Some replied asking who it was that sent the text as they had a different mobile number come through, not my original and kept number.

Also periodically I get a text where, on some posts like on Whatsapp, u can hightlight a text to add an emoji to that particular post. where as you cant do this on normal texts but I occasionally receive a copied text like this one for instance. "Loved "Happy New Year. Hope 2024 brings You..." and thats it so it seems that somehow something or someone has tried to send a heart emoji attached to a text but it has been added as Loved instead of a heart which I assume u cant add an emoji to a normal text.

Has anyone come across either of the above, I'd be very interested to know more & how I can resolve these 2 issues.

Sincere Thanks

Paul

Re: Mobile texts sometimes unrecognised

Schockwave — Fri, 05 Jan 2024 13:59:55 GMT

Hello @Anton662000 ,

Welcome to the community,

Have you checked that your SIM card and phone now have your correct number showing, also you may want to check the same for messaging.?

Re: Mobile texts sometimes unrecognised

Anton662000 — Sat, 06 Jan 2024 14:23:26 GMT

Hi Schockwave.,

I've checked my sim card info & it does state my original number that I kept.

As I explained on my post, that most of my contacts were aware it was me but some didnt because they had a different number come up on their phone. This number was the same that was popping up on all of the very few contacts that received it.

I will contact EE tech team, see if they can help

Cheers

Paul