topic No phone suppprt in the USA in Mobile Services

No phone suppprt in the USA

Strandedbyee — Thu, 04 Jan 2024 16:47:23 GMT

Upon arriving in the US. I received a text from ee suggesting if I texted ‘PASSPORT’ to 150 I would start my ‘business daily passport’ to use data and make calls and texts for a fee of £7.83. Yet when I text passport to 150, absolutely no response. So I’m nervous to use my phone. There is no possibility of online contact with ee just a number to call which would of course cost me a great deal of money. We have left us stranded!!

Re: No phone suppprt in the USA

bristolian — Thu, 04 Jan 2024 17:03:12 GMT

Out of interest, what were you expecting to pay to use your phone in the US? Curious what your expectations were, given your comment about being nervous using your phone.

Have you tried texting PASSPORT to 150 again?

Re: No phone suppprt in the USA

Schockwave — Thu, 04 Jan 2024 17:15:50 GMT

Hello @Strandedbyee ,

Welcome to the community,

There is a free number you can ring if you have something like Skype if you need to speak to EE:

+448000798586