topic Re: roaming not working in Europe in Mobile Services

roaming not working in Europe

DazN1972 — Thu, 04 Jan 2024 08:57:15 GMT

Re: roaming not working in Europe

DazN1972 — Thu, 04 Jan 2024 09:01:04 GMT

My daughter is travelling through France and Spain but her I phone will not connect to any networks, she has tried all the tips found online but no luck, I enabled the roaming package for her number

Any help please

Re: roaming not working in Europe

Katie_B — Thu, 04 Jan 2024 09:19:35 GMT

Hello @DazN1972.

Welcome to the community.

Did your daughter activate roaming by texting ROAMING to 150 before leaving the UK?

Purchasing a pack does not automatically activate this.

Speak soon,

Katie

Re: roaming not working in Europe

DazN1972 — Thu, 04 Jan 2024 09:23:12 GMT

It appears she didn't do that, is it something i can do here in the UK or is it something not possible now?

Re: roaming not working in Europe

Katie_B — Thu, 04 Jan 2024 09:24:17 GMT

Hi @DazN1972.

Is the number on your account?

Our customer care team on 150 will be happy to help activate this for you.

Katie

Re: roaming not working in Europe

DazN1972 — Thu, 04 Jan 2024 09:25:44 GMT

yes the number is on my account ends 848

Re: roaming not working in Europe

Katie_B — Thu, 04 Jan 2024 09:26:39 GMT

Please give us a call on 150 @DazN1972.

Our customer care team will get this activated for you.

Katie

Re: roaming not working in Europe

Katie_B — Thu, 04 Jan 2024 09:26:42 GMT

Please give us a call on 150 @DazN1972.

Our customer care team will get this activated for you.

Katie

Re: roaming not working in Europe

DazN1972 — Thu, 04 Jan 2024 09:28:00 GMT

Thanks