topic Re: No service in Gibraltar even though roaming is ON in Mobile Services

No service in Gibraltar even though roaming is ON

DYUNG — Tue, 02 Jan 2024 21:40:02 GMT

No service in Gibraltar even though roaming is ON

Re: No service in Gibraltar even though roaming is ON

XRaySpeX — Tue, 02 Jan 2024 21:49:54 GMT

@DYUNG : Roaming is ON where? You need it on your EE a/c before anything else.

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: No service in Gibraltar even though roaming is ON

DYUNG — Wed, 03 Jan 2024 11:44:26 GMT

Mine is a contract plan and I did receive SMS messages from 150 that I can use my plan without extra cost. However I still got nothing. Worst still, I can’t even make any phone call.

Re: No service in Gibraltar even though roaming is ON

Katie_B — Wed, 03 Jan 2024 12:17:46 GMT

Hi @DYUNG.

Are you connected to a local network?

Did you receive a text when you arrived in Gibraltar?

Katie

Re: No service in Gibraltar even though roaming is ON

XRaySpeX — Wed, 03 Jan 2024 12:25:58 GMT

You never answered my Q about you texting ROAMING to 150. This has nowt to do with cost as I indicated in my original reply.

Re: No service in Gibraltar even though roaming is ON

DYUNG — Wed, 03 Jan 2024 13:39:26 GMT

Yes I did text to 150 before the journey so that I got the message from 150 saying that I could use my plan without extra costs.

Re: No service in Gibraltar even though roaming is ON

XRaySpeX — Wed, 03 Jan 2024 13:41:20 GMT

I believe you texted ROAMING PASS to 150. This is not the same.

Re: No service in Gibraltar even though roaming is ON

DYUNG — Wed, 03 Jan 2024 13:41:26 GMT

I got that “Welcome to Spain” message one day after my arrival.

Re: No service in Gibraltar even though roaming is ON

Katie_B — Wed, 03 Jan 2024 14:08:10 GMT

Are you currently connected to a local network @DYUNG?

Katie

Re: No service in Gibraltar even though roaming is ON

bristolian — Wed, 03 Jan 2024 14:45:03 GMT

@DYUNG wrote:
Yes I did text to 150 before the journey so that I got the message from 150 saying that I could use my plan without extra costs.

For clarity, this is referring to a billing add-on. As already mentioned, this is separate from the free-of-charge roaming facility which unlocks access to foreign networks and is thus crucial to using a phone abroad.

Adding a billing add-on does not enable the roaming facility, this is a very common mistake.

That said, if you received a welcome text message on arrival in Spain, then you have a connect to local networks and thus EU-roaming is enabled. Gibraltar is no longer part of the EU, and this may be your issue if the network there is classed as rest-of-the-world.

Re: No service in Gibraltar even though roaming is ON

DYUNG — Wed, 03 Jan 2024 16:18:26 GMT

I bought a local sim to make myself connected.
So, what should I do?

Re: No service in Gibraltar even though roaming is ON

bristolian — Wed, 03 Jan 2024 16:34:02 GMT

If you now find yourself abroad without having enabled roaming (or outside the EU with only EU-roaming), your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.