topic Re: Re: Unable to receive phone call in Mobile Services

Re: Unable to receive phone call

Kaf26 — Wed, 27 Dec 2023 11:52:00 GMT

I have the same problem since yesterday. I don’t have a smartphone, it’s just a basic Dori payg mobile phone 3G, I use for texts and calls. I can make a call but it says Number not recognised on the recipient’s phone, I can’t receive calls, when they try to call me it says ‘number not recognised’.. I tried calling my landline, it says ‘there is no reply’ yet my mobile doesn’t ring.

its been fine until yesterday, It has a roaming eu add on because I am in the Channel Isles.

Can anyone help please ?

Re: Re: Unable to receive phone call

James_B — Wed, 27 Dec 2023 14:05:02 GMT

Hi @Kaf26,

Are you using a pay as you go or pay monthly plan?

James

Re: Re: Unable to receive phone call

Kaf26 — Wed, 27 Dec 2023 16:56:40 GMT

Yes James, but am in Jersey, I am debited £5 a month, instead of the £10 I was paying when in the uk. Apparently I have to have £5 credit in the background in order to buy the £10 eu roaming for 7 days. When I call the U.K. it says on their phone Unknown number, this started happening yesterday. And nobody can call me. I can receive texts though
Thanks for your response, any help will be gratefully received.

Sent from my iPad

Re: Re: Unable to receive phone call

James_B — Wed, 27 Dec 2023 17:01:05 GMT

Hi @Kaf26,

Have you tried restarting your phone to reset the connection to the roaming network you're using?

James

Re: Re: Unable to receive phone call

Kaf26 — Wed, 27 Dec 2023 19:12:40 GMT

It’s only a basic Doro mobile phone. I have turned it right off and back on. There isn’t any other way to restart it
kaf

Sent from my iPad

Re: Re: Unable to receive phone call

XRaySpeX — Wed, 27 Dec 2023 19:35:47 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Re: Unable to receive phone call

Kaf26 — Sun, 31 Dec 2023 12:36:50 GMT

I still have the problem of not receiving calls which is particularly annoying because it’s costing me £10 roaming every 7 days whilst in the Channel Isles. When I call my sister in the uk her screen shows ‘unknown number’. I can make calls but not receive them. I don’t know how to resolve this. 😳

Re: Re: Unable to receive phone call

XRaySpeX — Sun, 31 Dec 2023 13:09:41 GMT

How are you paying for calls? Have you a pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Re: Unable to receive phone call

Kaf26 — Sun, 31 Dec 2023 16:45:09 GMT

EE debits me £ 5 every month, they said I cant use this as credit because they say it has to be in the background in order to buy roaming add ons. Since July I have had to buy a roameu7d costing £10 in order to use my phone in Jersey for 7 days.. Until a few days ago it was fine to make and send calls and texts. I don’t have a smartphone so have never used any data. But now, I can make calls and send texts but nobody can call me.

Re: Re: Unable to receive phone call

Christopher_G — Mon, 01 Jan 2024 10:06:01 GMT

Hi @Kaf26

Welcome to the community.

Could you try restarting your phone please? Let me know if it's working any better today.

Chris

Re: Re: Unable to receive phone call

Kaf26 — Mon, 01 Jan 2024 11:35:02 GMT

By restarting do you mean turn it right off? I do that every night. I put a new 7day roaming on this morning, I am able to make calls but I asked my sister in the uk to call me just now. She got the message saying that she had dialled an incorrect number and then it said that it is not possible to connect the call.

Can you please shed any light on this problem? It’s strange.

Happy new year

Kaf

Re: Re: Unable to receive phone call

Kaf26 — Mon, 01 Jan 2024 11:43:14 GMT

It tells me the credit remaining on the £5 monthly pack , it’s 1110 mins,, 338 texts and 1,5Gb remaining till 8 Jan for the £5 pack . I can’t use the data because I don’t have a smartphone.

I put a new £10 7dayEU roaming on this morning in order to be able to send texts and make calls. Strangely I can receive texts but my number isn’t recognised to receive calls. It’s very frustrating what is causing this?

Thank you for your help

kaf

Re: Re: Unable to receive phone call

Christopher_G — Mon, 01 Jan 2024 11:56:28 GMT

Could you try manually connecting to one of the other Jersey network providers, @Kaf26?

What kind of phone is it that you have?

Chris

Re: Re: Unable to receive phone call

Kaf26 — Mon, 01 Jan 2024 12:27:30 GMT

Thank you so much Christopher you are a star!!

It worked. I have never reconnected to a different Jersey network provider so that never occurred to me. It must have somehow got changed. Fantastic, I am so pleased 👍😊

by the way it’s a Doro 6620

Thank you again and a very Happy New Year

Kaf

Re: Re: Unable to receive phone call

Christopher_G — Mon, 01 Jan 2024 15:07:05 GMT

That's great to hear, I'm glad you're connected again, @Kaf26.

Happy New Year. All the best for 2024. 🙂

Chris