topic Re: No connect SOS only in Mobile Services

No connect SOS only

Renell — Sun, 31 Dec 2023 12:20:58 GMT

I can’t connect to EE while I’m in USA.

Re: No connect SOS only

Schockwave — Sun, 31 Dec 2023 12:26:30 GMT

Welcome to the community,

Are you on pay as you go or contract with EE?

If on contract, did you make sure that roaming was active on your account? Pay as you go is automatically enabled you would need to make sure that you have enough credit thought.

Have you also done a manual check to see if you can find a signal, and if you have made sure that roaming is enabled on your account, did you receive a welcome text message from EE?

Re: No connect SOS only

XRaySpeX — Sun, 31 Dec 2023 13:16:20 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.