topic Re: Can not make calls but can receive calls in Mobile Services

Can not make calls but can receive calls

VeronikaTK — Sun, 31 Dec 2023 10:28:55 GMT

Hi,

I am currently in Hungary. I am not able to make any calls (either to UK numbers or international numbers) but I am able to receive them. Unfortunately, I can’t even contact customer service as my phone shows ‘call failed’ whenever I try. Let me know if anyone can help please!

Thanks

Re: Can not make calls but can receive calls

bristolian — Sun, 31 Dec 2023 10:52:18 GMT

Is this the same on all 3 Hungarian networks? Try manually selecting each one in-turn or toggling flight mode.

Re: Can not make calls but can receive calls

VeronikaTK — Sun, 31 Dec 2023 11:21:39 GMT

Hi,

Yes, I have tried all three and none of them work.

Re: Can not make calls but can receive calls

Schockwave — Sun, 31 Dec 2023 12:33:07 GMT

@VeronikaTK , are you on pay as you go or contract with EE?

You can contact customer service using Skype for free:

+448000798586

If on pay as you go, you need to make sure that you have enough credit to make calls.

Re: Can not make calls but can receive calls

VeronikaTK — Sun, 31 Dec 2023 14:13:52 GMT

I am on pay as I go. I have enough credits and on top of that I purchased an additional 100 minutes ad-on just yesterday for calls, but no luck.

Thanks

Re: Can not make calls but can receive calls

Leanne_T — Sun, 31 Dec 2023 15:43:30 GMT

Hi @VeronikaTK

Thanks for coming here 🙂

Did you add the Roam like home add-on?

Can you send texts?

Leanne.

Re: Can not make calls but can receive calls

VeronikaTK — Sun, 31 Dec 2023 15:47:34 GMT

Hi Leanne,

Yes, I have the 7 days of EU roaming add-on.

Thanks

Re: Can not make calls but can receive calls

Leanne_T — Sun, 31 Dec 2023 15:50:12 GMT

Thanks @VeronikaTK

Can you send texts?

Have you restarted your phone?

Leanne.

Re: Can not make calls but can receive calls

VeronikaTK — Sun, 31 Dec 2023 15:54:44 GMT

Yes, I am able to send texts, and I have restarted my phone. No luck.

Thanks

Re: Can not make calls but can receive calls

Leanne_T — Sun, 31 Dec 2023 16:42:21 GMT

Thanks @VeronikaTK

In this case, you would ned to contact us from any other phone or calling app to get this looked into, please see our Contact EE page for contact details.

Leanne.

Re: Can not make calls but can receive calls

XRaySpeX — Sun, 31 Dec 2023 16:52:49 GMT

Do you have an active PAYG pack?

Re: Can not make calls but can receive calls

VeronikaTK — Sun, 31 Dec 2023 17:51:11 GMT

Yes I do.