topic Re: I just paid the bill and i havent got signal on my phone yet in Mobile Services

I just paid the bill and i havent got signal on my phone yet

jazzel70 — Sun, 31 Dec 2023 00:02:03 GMT

I just paid my bill in full to EE but when I checked my profile my number is not there anymore, do I just wait 24 hours or what should i do?

I am in South America now by the way, that's why I am using this forum for help

Thanks

Re: I just paid the bill and i havent got signal on my phone yet

Leanne_T — Sun, 31 Dec 2023 08:52:31 GMT

Hi @jazzel70

Thanks for coming to the community.

The payment can take 24 hours to process and the suspension removed. If you would like to discuss the payment and see if this can be removed for you please call us from any other phone on +44 (0)7953 966 150.

Leanne.

Re: I just paid the bill and i havent got signal on my phone yet

jazzel70 — Mon, 01 Jan 2024 14:45:54 GMT

24 hours have passed and I still do not have signal on my phone

Re: I just paid the bill and i havent got signal on my phone yet

James_B — Tue, 02 Jan 2024 08:09:31 GMT

Hi @jazzel70,

How long had your bill been overdue?

James

Re: I just paid the bill and i havent got signal on my phone yet

bristolian — Tue, 02 Jan 2024 09:03:46 GMT

Have you restarted your phone every few hours since paying the bill?

Re: I just paid the bill and i havent got signal on my phone yet

jazzel70 — Thu, 25 Jan 2024 11:48:38 GMT

Yes, I did try. that, didn't solve the problem

Re: I just paid the bill and i havent got signal on my phone yet

jazzel70 — Thu, 25 Jan 2024 11:49:41 GMT

Couple of months, dont know exactly, how can i check?

Re: I just paid the bill and i havent got signal on my phone yet

James_B — Thu, 25 Jan 2024 12:46:16 GMT

Hi @jazzel70,

If your account was unpaid for a number of months, your account could be with our collections team.

Please get in touch on +44 7953 966 150 to discuss your account.

Thanks

James

Re: I just paid the bill and i havent got signal on my phone yet

jazzel70 — Fri, 26 Jan 2024 02:53:04 GMT

Ok will do that, thanks, I am still away from the country and I wasn't receiving notifications, will call them tomorrow and check to see what happened

Re: I just paid the bill and i havent got signal on my phone yet

jazzel70 — Fri, 26 Jan 2024 13:18:54 GMT

I contacted the number and they will reactivate my line in 72 hours thanks

Re: I just paid the bill and i havent got signal on my phone yet

James_B — Fri, 26 Jan 2024 14:23:18 GMT

Thanks for the update, @jazzel70 🙂

James