topic Re: Set up roaming when abroad in Mobile Services

Set up roaming when abroad

JennieF3 — Sun, 31 Dec 2023 03:18:57 GMT

I have a roaming pass add-on. I am in Australia but did not text roaming to 150 before I left. Now in Australia text won't go (because I didn't set up roaming before I left).

How can I get roaming working from here?

Re: Set up roaming when abroad

XRaySpeX — Sun, 31 Dec 2023 03:58:49 GMT

@JennieF3 : Try calling CS on the Freephone no. in my sig. on Skype over WiFi to enable roaming. It should be free.

Re: Set up roaming when abroad

bristolian — Sun, 31 Dec 2023 10:54:42 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.