topic Re: Connection in Mobile Services

Connection

Petya67 — Fri, 29 Dec 2023 15:17:51 GMT

Hello!

I am abroad at the moment and I have lots my connection for more than 5 hours today.

I can't make a phone calls. I have no data .

At the moment I have WiFi which I use.

Otherwise I can't use my phone.

Please help me with this problem.

Thank you

Re: Connection

Christopher_G — Fri, 29 Dec 2023 15:19:46 GMT

Hi @Petya67

Welcome to the community.

Whereabouts are you? Was it working before?

Could you try restarting your phone and manually searching for a different network provider please?

Chris

Re: Connection

Petya67 — Fri, 29 Dec 2023 15:52:22 GMT

Dear Chris,

At the moment I am in Bulgaria.
I have been trying to fix the problem by restarting my phone. It didn't
work.

Thank you

Petya Stoyanova

Re: Connection

Christopher_G — Fri, 29 Dec 2023 15:53:19 GMT

Is your SIM on contract or pay as you go, @Petya67?

Have you tried manually connecting to a different Bulgarian network?

Chris