topic Re: EE 4G WiFi 2 in Mobile Services

EE 4G WiFi 2

DorotaS — Tue, 26 Dec 2023 20:53:40 GMT

I recently bought unlimited data (with a device) on 12 month contract. Since yesterday I have no internet. Can someone assist, please?

Re: EE 4G WiFi 2

Northerner — Tue, 26 Dec 2023 20:58:09 GMT

Hi @DorotaS

Have you checked EE network status checker https://coverage.ee.co.uk/coverage/ee
Are you in the UK.
Have you tried restarting your device.

Thanks

Re: EE 4G WiFi 2

DorotaS — Tue, 26 Dec 2023 21:21:03 GMT

The device blinks in red. I charged it, I restarted it but still no internet access. I am outside of the UK which was the purpose for buying unlimited data. It was working until yesterday. No, I did not check the network status. Not sure how do I do that if I am abroad (post code).

Re: EE 4G WiFi 2

XRaySpeX — Tue, 26 Dec 2023 21:34:22 GMT

@DorotaS : Did you use that SIM in UK before you went abroad?

Where are you?

Checking EE's network status is no point while abroad as you are no longer on EE's network.

Re: EE 4G WiFi 2

Northerner — Tue, 26 Dec 2023 21:32:09 GMT

Hi @DorotaS

EE don't offer unlimited contracts they are limited to 600GB. If you're abroad then this is limited further to 50GB. (Pay monthly contract)

If this is a pay monthly contract you need to activate roaming for use abroad. If you haven't activated roaming then you'll need to contact EE CS and active roaming. You can do this free via Skype and the number in my signature.

If this is PAYG then the SIM needs to be activated on the UK network.

Thanks

Re: EE 4G WiFi 2

DorotaS — Tue, 26 Dec 2023 21:40:09 GMT

Yes, I did check it before I went abroad and it was working fine in the UK. It was alsonworking fine while I was already abroad (France, Holland, Germany, Poland). Now it's not working. I am still in Poland.

Re: EE 4G WiFi 2

DorotaS — Tue, 26 Dec 2023 21:44:05 GMT

It's been working abroad until yesterday so I don't think there is anything that needs activating. It's a 12 month contract. Paid monthly (added to my current bill).

Re: EE 4G WiFi 2

Northerner — Tue, 26 Dec 2023 21:49:01 GMT

Hi @DorotaS

It would be helpful if you had explained this in your original post. You can only roam for three consecutive months (in addition to the data cap). When did you go abroad.

Can you try the SIM in your mobile.

Thanks

Re: EE 4G WiFi 2

DorotaS — Tue, 26 Dec 2023 21:53:41 GMT

I went abroad on the 15th Dec (I bought data on the 13th Dec).

Re: EE 4G WiFi 2

XRaySpeX — Tue, 26 Dec 2023 21:56:14 GMT

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top. What does it say, obscuring your mobile no.?

Re: EE 4G WiFi 2

DorotaS — Tue, 26 Dec 2023 22:03:32 GMT

I have now tried that SIM card in my phone. No internet.

Re: EE 4G WiFi 2

DorotaS — Tue, 26 Dec 2023 22:13:50 GMT

This won't work as I am not referring to my SIM card I usually have in my phone. The external device has another SIM card which has no internet despite me buying unlimited data (this is shown on my plan).

Re: EE 4G WiFi 2

Northerner — Tue, 26 Dec 2023 22:28:41 GMT

Hi @DorotaS

As I mentioned you don't get unlimited data abroad.

You'll need to speak to EE CS as I mentioned via Skype tomorrow.

Thanks

Re: EE 4G WiFi 2

XRaySpeX — Tue, 26 Dec 2023 22:30:42 GMT

Nor am I referring to your phone SIM. I know very well that your router has a SIM in it & that is the SIM that's giving trouble. I asking you to use your phone, or whatever, on WiFi connected to your router.

Your unlimited data is immaterial as you're FUP'ed at 50 GB while aboard..

Re: EE 4G WiFi 2

DorotaS — Tue, 26 Dec 2023 22:37:31 GMT

On the plan is says Active, the Data is still available from the usage info. So I do not understand how it can be capped at 50 and why I wasn't told that before I bought it. No fun being abroad for xmas with no internet which I am still being charged for regardless.

Re: EE 4G WiFi 2

XRaySpeX — Tue, 26 Dec 2023 22:43:54 GMT

Is that what http://add-on.ee.co.uk/status says?

Regarding the data allowance, you do still have unlimited data but while abroad there is a FUP of 50 GB pm after which it is drastically slowed down, to 2 Meg I believe.

Re: EE 4G WiFi 2

DorotaS — Tue, 26 Dec 2023 22:51:54 GMT

The link you sent will not work because that SIM card has no internet so how can I go to that link with no internet?

I checked my plan on the general EE website from my EE account.

This has gotten very messy and frustrating. I will be cancelling this plan and raising a complaint against the person who sold me that amazing offer convincing me it's UNLIMITED abroad.

Thanks.

Re: EE 4G WiFi 2

XRaySpeX — Tue, 26 Dec 2023 23:03:42 GMT

Normally you don't need access to the wider Net to get to my link as it's entirely within EE's network. That's why I asked you to try it just in case. Now I believe you have somehow lost the ability to roam, which you appear to have had until yesterday, & that has stopped all connection to the local foreign networks which would have passed you onto EE's network & hence my link.