topic Re: Re: Unable to receive phone call in Mobile Services

Re: Unable to receive phone call

Jazzy79 — Tue, 26 Dec 2023 05:53:45 GMT

Yes I am having the same issue

Re: Re: Unable to receive phone call

Leanne_T — Tue, 26 Dec 2023 09:45:55 GMT

Hi @Jazzy79

Thanks for coming here.

Can you send and receive texts?

Do you have signal showing?

Leanne.

Re: Re: Unable to receive phone call

Jazzy79 — Tue, 26 Dec 2023 10:18:06 GMT

Hi Leanne,

Unable to send/receive calls or text. But I have signal. Just don't know how to contact EE and I didn't know to send that text before I travelled.

Jaz

Re: Re: Unable to receive phone call

Leanne_T — Tue, 26 Dec 2023 10:23:30 GMT

Hi @Jazzy79

Do you have a pay monthly or pay as you go account?

Are you roaming abroad or in the UK?

Leanne 🙂

Re: Re: Unable to receive phone call

Jazzy79 — Tue, 26 Dec 2023 10:43:10 GMT

@Leanne_T

I pay monthly and I have roaming as my ad_on.

Roaming abroad, arrived in USA yesterday.

Thanks

Re: Re: Unable to receive phone call

XRaySpeX — Tue, 26 Dec 2023 18:23:47 GMT

@Jazzy79 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.