topic Re: Unable to send MMS - Was working the other day in Mobile Services

Unable to send MMS - Was working the other day

simonjeffs — Thu, 21 Dec 2023 10:46:30 GMT

Samsung S23 Ultra but uinable to send MMS - Was working the other day.

I have checked the spending cap

Is there a network issue?

Re: Unable to send MMS - Was working the other day

Christopher_G — Thu, 21 Dec 2023 13:22:43 GMT

Hi @simonjeffs

Welcome to the community.

Have you tried restarting your device? Do you get any error messages when you try to send one?

Chris

Re: Unable to send MMS - Was working the other day

simonjeffs — Thu, 21 Dec 2023 17:07:38 GMT

Yes to both. Error is: "Network error occurred"

Re: Unable to send MMS - Was working the other day

Christopher_G — Thu, 21 Dec 2023 17:51:37 GMT

Is your mobile data working OK, @simonjeffs?

Do you get the same error when connected to the mobile internet and WiFi?

Chris

Re: Unable to send MMS - Was working the other day

simonjeffs — Thu, 21 Dec 2023 18:11:22 GMT

Yes, I can send to another ee number no problem.

Re: Unable to send MMS - Was working the other day

James_B — Fri, 22 Dec 2023 08:38:02 GMT

Is it only one contact you can't send an MMS to, @simonjeffs?

Which messaging app are you using?

Is the message trying to send via MMS or RCS?

James

Re: Unable to send MMS - Was working the other day

simonjeffs — Fri, 22 Dec 2023 08:59:36 GMT

James,

It appears to be to one number which is a virtual number, although the same virtual number is receiving MMS from other networks.

Using the 'default' messages app on a Samsung S23 Ultra and attaching image.

Simon

Re: Unable to send MMS - Was working the other day

James_B — Fri, 22 Dec 2023 09:06:44 GMT

What do you mean by a virtual number, @simonjeffs?

Is it a VoIP number?

Have you tried sending the message with RCS/chat services on and off to see if you get the same result?

James

Re: Unable to send MMS - Was working the other day

simonjeffs — Fri, 22 Dec 2023 11:10:07 GMT

It is for an SMS service that also handles MMS within the UK. It receives from other networks fine.

I tried turning off the RCS/Chat on and off but get the same result

Re: Unable to send MMS - Was working the other day

James_B — Fri, 22 Dec 2023 11:15:34 GMT

Hi @simonjeffs,

If you're able to send MMS to standard mobile numbers successfully, it be a problem that needs to be investigated by the VoIP service provider.

If you get in touch with Technical Support, the team will be able to check for problems at our end.

Thanks

James