topic Re: My phone doesn’t have network in Thailand in Mobile Services https://community.ee.co.uk/t5/Mobile-Services/My-phone-doesn-t-have-network-in-Thailand/m-p/1339784#M36760 <P>Is your phone PAYG or pay-monthly?</P> <P>If PAYG - had you used it in the UK first, before travelling?</P> <P>If pay-monthly - did you enable international roaming, by texting ROAMING to 150 before leaving the UK?</P> Wed, 20 Dec 2023 10:16:15 GMT bristolian 2023-12-20T10:16:15Z My phone doesn’t have network in Thailand https://community.ee.co.uk/t5/Mobile-Services/My-phone-doesn-t-have-network-in-Thailand/m-p/1339781#M36759 <P>Is anyone can help me? My phone doesn’t have network in Thailand&nbsp;</P> Wed, 20 Dec 2023 10:11:35 GMT https://community.ee.co.uk/t5/Mobile-Services/My-phone-doesn-t-have-network-in-Thailand/m-p/1339781#M36759 Sisi1984 2023-12-20T10:11:35Z Re: My phone doesn’t have network in Thailand https://community.ee.co.uk/t5/Mobile-Services/My-phone-doesn-t-have-network-in-Thailand/m-p/1339784#M36760 <P>Is your phone PAYG or pay-monthly?</P> <P>If PAYG - had you used it in the UK first, before travelling?</P> <P>If pay-monthly - did you enable international roaming, by texting ROAMING to 150 before leaving the UK?</P> Wed, 20 Dec 2023 10:16:15 GMT https://community.ee.co.uk/t5/Mobile-Services/My-phone-doesn-t-have-network-in-Thailand/m-p/1339784#M36760 bristolian 2023-12-20T10:16:15Z Re: My phone doesn’t have network in Thailand https://community.ee.co.uk/t5/Mobile-Services/My-phone-doesn-t-have-network-in-Thailand/m-p/1339837#M36771 <P>Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?<BR /><BR />If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.</P> Wed, 20 Dec 2023 12:54:14 GMT https://community.ee.co.uk/t5/Mobile-Services/My-phone-doesn-t-have-network-in-Thailand/m-p/1339837#M36771 XRaySpeX 2023-12-20T12:54:14Z