topic Re: DATA PASS NETWORK ISSUES IN INDIA in Mobile Services

DATA PASS NETWORK ISSUES IN INDIA

nailamughal — Tue, 19 Dec 2023 17:51:09 GMT

Hi I am in India and I set up using data pass but I not getting connected, no network.

i can only use WiFi in hotel

please help as I stranded, I can’t even call EE

Re: DATA PASS NETWORK ISSUES IN INDIA

Northerner — Tue, 19 Dec 2023 17:57:46 GMT

If you haven't activated roaming on your account then pass will not work. You'll need to download Skype and use the number in my signature to speak to EE CS to activate roaming.

Thanks

Re: DATA PASS NETWORK ISSUES IN INDIA

nailamughal — Tue, 19 Dec 2023 18:08:22 GMT

No number
Sent from my iPhone

Re: DATA PASS NETWORK ISSUES IN INDIA

bristolian — Tue, 19 Dec 2023 18:12:25 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.