topic Re: Phone not working in SAfricai cannot text 150 to top or make calls in Mobile Services

Phone not working in SAfricai cannot text 150 to top or make calls

Claude123 — Mon, 18 Dec 2023 13:13:22 GMT

Re: Phone not working in SAfricai cannot text 150 to top or make calls

Chris_B — Mon, 18 Dec 2023 13:20:27 GMT

@Claude123 You can not text 150 internationally without paying an international text charge. You can top up via your online account. Your pack allowance doesn’t cover you while there so you need credit on your account to pay for calls/texts.

Re: Phone not working in SAfricai cannot text 150 to top or make calls

XRaySpeX — Mon, 18 Dec 2023 13:25:51 GMT

@Claude123 : Had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

Re: Phone not working in SAfricai cannot text 150 to top or make calls

Claude123 — Mon, 18 Dec 2023 13:54:22 GMT

I have been using text top up in on the phone in uk and SA
All of sudden failed
I have just gone into my online ee account
Made Top Up
Hope this works and I can continue using my uk ee number

To keep it active do I have to use my uk sim every few weeks ?

Thanks
Claude123
Sent from my iPad

Re: Phone not working in SAfricai cannot text 150 to top or make calls

Chris_B — Mon, 18 Dec 2023 13:55:34 GMT

@Claude123 you need to use it at least every three months.

Re: Phone not working in SAfricai cannot text 150 to top or make calls

Claude123 — Mon, 18 Dec 2023 14:07:22 GMT

I topped up on my ee account few minutes ago
Will this now re activate my number
I will remember to call uk every month until I return in April

Claude123
Sent from my iPad

Re: Phone not working in SAfricai cannot text 150 to top or make calls

XRaySpeX — Mon, 18 Dec 2023 14:30:14 GMT

You needed to make a chargeable action within every 179 days. Making calls or texts from your pack don't count. If your SIM has already gone into hibernation topping up now is too late.

Re: Phone not working in SAfricai cannot text 150 to top or make calls

Claude123 — Mon, 18 Dec 2023 17:22:49 GMT

I am in SAfrica my uk phone number fails to connect or receive calls. I can’t contact EE using App Is there an email customer service address I can use

my PayAYGo balance is well in ctedit

everything was working normally until today

thanks

Re: Phone not working in SAfricai cannot text 150 to top or make calls

XRaySpeX — Mon, 18 Dec 2023 17:38:25 GMT

@Claude123 : Why ask again the same thing in yet another forum when you've already had answers here & are just as likely to get any more here when others see what's already been suggested?

Re: Phone not working in SAfricai cannot text 150 to top or make calls

Claude123 — Mon, 18 Dec 2023 18:06:01 GMT

I cannot ring the number you have suggested from my mb as all calls fail

if I call from my SAfrica Landline and press option 1 it does not recognise the number I am ringing from

so if I could contact EE by email that would help

i did try calling via the EE App it worked for a while, but now does not connect

so I am stuck !

thanks

Re: Phone not working in SAfricai cannot text 150 to top or make calls

XRaySpeX — Mon, 18 Dec 2023 18:09:37 GMT

EE provide no email contact.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Phone not working in SAfricai cannot text 150 to top or make calls

Claude123 — Wed, 20 Dec 2023 06:43:04 GMT

Finally got through to EE yesterday

used an SA landline

spoke to v v helpful person called Ellie

settings

mobileDataturn network settings off

auto off, choose a local SA provider

turn phone off then wait and turn on again

i shall do this if it happens agains

big Big Thanks to Ellie

Re: Phone not working in SAfricai cannot text 150 to top or make calls

Christopher_G — Wed, 20 Dec 2023 07:43:04 GMT

Thanks for coming back to let us know, @Claude123. Enjoy the rest of your trip. 🙂

Chris

Re: Phone not working in SAfricai cannot text 150 to top or make calls

XRaySpeX — Wed, 20 Dec 2023 12:18:17 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.