topic Re: Overseas in Mobile Services

Overseas

Jackyge — Mon, 18 Dec 2023 01:31:33 GMT

I have just arrived in Australia and I can’t use the mobile carrier- I just get SOS . I purchased a package for using my data here whilst on holiday.

what should I do ?

Re: Overseas

Katie_B — Mon, 18 Dec 2023 07:45:26 GMT

Hello @Jackyge.

Are you a pay monthly customer?

If yes, did you activate roaming by texting ROAMING to 150 before leaving the UK?

Katie

Re: Overseas

bristolian — Mon, 18 Dec 2023 12:46:21 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.