https://community.ee.co.uk/t5/Mobile-Services/Roaming-won-t-work-in-US-even-though-I-paid-for-the-30-roaming/m-p/1338752#M36593 <P>Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.<BR /><BR />On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?<BR /><BR />If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.</P> Sun, 17 Dec 2023 15:22:14 GMT bristolian 2023-12-17T15:22:14Z https://community.ee.co.uk/t5/Mobile-Services/Roaming-won-t-work-in-US-even-though-I-paid-for-the-30-roaming/m-p/1338736#M36591 Sun, 17 Dec 2023 14:08:09 GMT https://community.ee.co.uk/t5/Mobile-Services/Roaming-won-t-work-in-US-even-though-I-paid-for-the-30-roaming/m-p/1338736#M36591 pennyurell 2023-12-17T14:08:09Z https://community.ee.co.uk/t5/Mobile-Services/Roaming-won-t-work-in-US-even-though-I-paid-for-the-30-roaming/m-p/1338748#M36592 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4197666">@pennyurell</a>&nbsp; That roaming pass allows you to use your allowances while there that’s all it doesn’t enable roaming as that’s an account setting. &nbsp; Did you text ROAM to 150 or call customer services to request roaming be enabled on your EE account? &nbsp;</P> Sun, 17 Dec 2023 15:00:52 GMT https://community.ee.co.uk/t5/Mobile-Services/Roaming-won-t-work-in-US-even-though-I-paid-for-the-30-roaming/m-p/1338748#M36592 Chris_B 2023-12-17T15:00:52Z https://community.ee.co.uk/t5/Mobile-Services/Roaming-won-t-work-in-US-even-though-I-paid-for-the-30-roaming/m-p/1338752#M36593 <P>Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.<BR /><BR />On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?<BR /><BR />If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.</P> Sun, 17 Dec 2023 15:22:14 GMT https://community.ee.co.uk/t5/Mobile-Services/Roaming-won-t-work-in-US-even-though-I-paid-for-the-30-roaming/m-p/1338752#M36593 bristolian 2023-12-17T15:22:14Z