topic Re: Re: Text messages about missed calls without the phone ringing in Mobile Services

Re: Text messages about missed calls without the phone ringing

Zak441441 — Sat, 16 Dec 2023 04:58:26 GMT

Since I've been on EE I constantly have missed calls notification on my phone, where my phone doesn't even ring, it's driving me insane. Even when my network is showing full bars

Re: Re: Text messages about missed calls without the phone ringing

Christopher_G — Sat, 16 Dec 2023 07:56:27 GMT

Hi @Zak441441

Welcome to the community.

Does this seem to happen in one particular area? Have you checked the status of your postcode on our coverage checker? It will let you know if we're aware of any problems in the area.

Chris

Re: Re: Text messages about missed calls without the phone ringing

Zak441441 — Sat, 16 Dec 2023 11:44:58 GMT

Hi, yes coverage checker is not showing any issues within the ateas I am operating the phone. This happens literally in 100's of different area's, it is so frustrating.

Re: Re: Text messages about missed calls without the phone ringing

Christopher_G — Sat, 16 Dec 2023 11:48:33 GMT

OK, thanks @Zak441441

How often would you say it happens? On what percentage of calls, roughly?

Chris

Re: Re: Text messages about missed calls without the phone ringing

bristolian — Sat, 16 Dec 2023 12:16:01 GMT

Does your phone show VoLTE/4G-calling when this happens?

Re: Re: Text messages about missed calls without the phone ringing

Zak441441 — Sat, 16 Dec 2023 13:14:42 GMT

Hi, I would say roughly 50% of the time

Re: Re: Text messages about missed calls without the phone ringing

bristolian — Sat, 16 Dec 2023 13:32:18 GMT

I suspect that's at least part of the problem. Toggling flight mode to see if it restores, would be an interesting test.

Re: Re: Text messages about missed calls without the phone ringing

tculshaw — Sun, 21 Apr 2024 07:50:55 GMT

Di you ever resolve this as I’m having exactly the same problem. Very frustrating.

Re: Re: Text messages about missed calls without the phone ringing

Katie_B — Sun, 21 Apr 2024 10:17:15 GMT

Hello @tculshaw.

Does this happen in multiple locations?

What phone are you using?

Speak soon,

Katie