topic Re: Not Receiving Texts Abroad in Mobile Services

Not Receiving Texts Abroad

WarrenVercueil — Sat, 16 Dec 2023 01:46:13 GMT

I am currently in Australia and waiting for an important text from the NHS. I have roaming activated on my account, but I am not receiving any texts.

I did receive a text from someone as a test, but I am not receiving previous texts when my roaming wasn't enabled.

For example, I had a package delivered to my apartment which I usually receive a text message notification as well as an email. I only received the email.

Re: Not Receiving Texts Abroad

XRaySpeX — Sat, 16 Dec 2023 02:01:09 GMT

How did you ensure roaming is activated on your account? Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? That's not the same as having roaming activated on your device.

Re: Not Receiving Texts Abroad

WarrenVercueil — Sat, 16 Dec 2023 02:13:26 GMT

Hey! Thanks for the fast response.

I activated roaming only yesterday as I didn't realize it was part of my package.

I activated it by texting ROAMING to 150, as well as turning roaming on in my device settings.

I've still not received any texts since my arrival in Australia which was the 6th of December.

Re: Not Receiving Texts Abroad

XRaySpeX — Sat, 16 Dec 2023 02:47:54 GMT

You managed to text ROAMING to 150 yesterday while in Oz? I don't think that is possible. It needs to be done in UK.

Re: Not Receiving Texts Abroad

WarrenVercueil — Sat, 16 Dec 2023 02:57:15 GMT

Yes managed to do it yesterday, it gave me 3 options to text to them, going, abroad or going home. I selected abroad. Got confirmation that roaming is activated, and it's currently working for me right now. I'm not in a WiFi zone and my roaming is working.

Re: Not Receiving Texts Abroad

XRaySpeX — Sat, 16 Dec 2023 03:48:46 GMT

Good for you!

The very fact that you we able to text from Oz means that roaming was already enabled anyway.

Re: Not Receiving Texts Abroad

WarrenVercueil — Sat, 16 Dec 2023 03:50:17 GMT

Okay that's great. But do you know why I haven't received any texts from the 6th of December (when I arrived)? None have come through.

Re: Not Receiving Texts Abroad

bristolian — Sun, 17 Dec 2023 09:08:54 GMT

Is the same issue apparent from every Australian network operator? Use your phone's manual network options to check each one in turn.

Re: Not Receiving Texts Abroad

WarrenVercueil — Sun, 17 Dec 2023 10:27:08 GMT

Hey!

Yep, I only have 3 networks available. Telstra (which I was already connected to), OPTUS and Vodafone. Connected to all 3 and texts haven't come through.

Re: Not Receiving Texts Abroad

bristolian — Sun, 17 Dec 2023 13:40:08 GMT

Try sending a text to yourself on each network in turn - does it arrive?

Re: Not Receiving Texts Abroad

WarrenVercueil — Sun, 17 Dec 2023 13:52:10 GMT

I've had someone text me. New texts are coming through. If you read above, the problem I'm having is older texts haven't come through. I was expecting to receive a text from the NHS, I usually receive texts for parcel deliveries (I only received an email). So the problem isn't with getting new texts but ones that I should have received once I activated roaming.

Re: Not Receiving Texts Abroad

bristolian — Sun, 17 Dec 2023 13:59:59 GMT

Are the missing texts all automated ones rather than person-to-person?

Do you have a native EE number or a ported-in one? And if ported-in.. O2 by any chance?

Re: Not Receiving Texts Abroad

WarrenVercueil — Sun, 17 Dec 2023 14:02:18 GMT

Yes the missing texts are all automated ones.

I have an EE number, not 02.