topic Mobile sim broken in Mobile Services

Mobile sim broken

Sj20201 — Mon, 11 Dec 2023 08:37:40 GMT

My mobile sim has had no network coverage for 24 hours. Ive reported this online and there doesnt appear to be a network issue which leads me to believe my mobile sim is broken. Ive tried all the help suggestions online and nothing is working. I cannot call EE to discuss this over the phone because the sime is not working and EE took my landline phone away when i changed to fibre broadbaned!!!! Is there an online chat function that i can use? I have looked online and cannot find anything.

Re: Mobile sim broken

bristolian — Mon, 11 Dec 2023 09:24:36 GMT

Does your SIM get coverage in other locations? Do other EE users have service in your location?

Re: Mobile sim broken

Sj20201 — Mon, 11 Dec 2023 09:32:34 GMT

my sim doesnt get coverage anywhere and other EE users are fine

Re: Mobile sim broken

Katie_B — Mon, 11 Dec 2023 11:00:16 GMT

Hello @Sj20201.

Have you tried your SIM in another device?

Do you have access to the EE app? Live Chat can be found under 'Help'.

Speak soon,

Katie