topic Re: 120 minutes / 250 texts from anywhere in Mobile Services

120 minutes / 250 texts from anywhere

Roopster — Sun, 10 Dec 2023 09:41:40 GMT

I’m going to India and I was going to buy these two add ons.

The EE website / app says these include calling / texting UK numbers from anywhere.

However there is no mention of calling or texting local India numbers (whilst roaming in India). But searching on this forum has produced results that do say that local India numbers are included in these minutes and texts.

And would receiving voicemail messages count within these minutes? (And calling voicemail to retrieve them?)

thank you

Can anyone from EE confirm if this is correct?

Re: 120 minutes / 250 texts from anywhere

Chris_B — Sun, 10 Dec 2023 10:26:06 GMT

@Roopster I’m not sure about receiving but calling it would. You also need to activate roaming before you leave the UK you do this by texting ROAM to 150

Re: 120 minutes / 250 texts from anywhere

Roopster — Sun, 10 Dec 2023 10:34:34 GMT

Thanks Chris. Are you referring to calling Indian phone numbers?

Or the part of my question about calling Voicemail?

Re: 120 minutes / 250 texts from anywhere

Roopster — Sun, 10 Dec 2023 14:04:12 GMT

I called customer services and to be honest they were completely confused.
First they said the only option for India was the daily data add on.

After I insisted this add on did cover India they eventually agreed that it does. They sent me a text that says “YMWLD120?Minutes?£26.10?120 minutes to call within the country you're travelling to; or to make or receive calls from UK mobiles and landlines from anywhere (excluding Europe Zone). This does not work if the customer is in the UK, a calling abroad add-on will need to be bought.”

So I think the answer to my question of whether calls to India (whilst in India) are covered is ‘yes’?

But the app / website only talks about the calls to / from UK numbers and omits the “call within the country you're travelling to” part!

There are literally no terms & conditions that I can find online for this add on…

Re: 120 minutes / 250 texts from anywhere

XRaySpeX — Sun, 10 Dec 2023 15:23:23 GMT

Looking at the https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/india roaming costs page you will find "See available add-ons" includes :

60 Minutes from Anywhere £13.03 Monthly

Make 60 minutes of calls a month from anywhere. Includes back to the UK and the country you’re in.

_______________________________________________________________________________________

100 Texts from Anywhere £7.82 Monthly

Send up to 100 text messages from anywhere within a month. Includes back to the UK and the country you’re travelling in.

I expect the same applies to 120 minutes / 250 texts from anywhere.

Other than the above I find it impossible to find any EE help docs fully specifying these add-ons.

Re: 120 minutes / 250 texts from anywhere

Roopster — Sun, 10 Dec 2023 15:23:08 GMT

Thank you. It’s interesting that that link only mentions making calls & sending texts. Not receiving. And doesn’t even list the 120 minute and 250 text options.

Why doesn’t EE just put all of the information together rather than have missing bits in each place? It’s not that hard surely!

Re: 120 minutes / 250 texts from anywhere

XRaySpeX — Sun, 10 Dec 2023 15:25:23 GMT

Where did you find about the 120 minute and 250 text from Anywhere options?

Re: 120 minutes / 250 texts from anywhere

Roopster — Sun, 10 Dec 2023 15:54:39 GMT

On the App under the Roaming Add Ons.

Re: 120 minutes / 250 texts from anywhere

Roopster — Sun, 10 Dec 2023 15:55:31 GMT

Re: 120 minutes / 250 texts from anywhere

Roopster — Sun, 10 Dec 2023 15:58:35 GMT

And just to make it’s more nonsensical, there is no “60 minutes from anywhere” option! Just a 30 mins or 120 mins option.

Re: 120 minutes / 250 texts from anywhere

XRaySpeX — Sun, 10 Dec 2023 16:46:58 GMT

There's no guarantee that yours include calls/texts to Indian nos.

Re: 120 minutes / 250 texts from anywhere

Roopster — Sun, 10 Dec 2023 17:23:37 GMT

Except after starting this thread, I tried calling customer services said that it would and sent me this text to confirm. But he didn’t sound very sure about it and was going based on what it said on his system and couldn’t explain why the crucial part that says “within the country you’re travelling to” isn’t mentioned in the App?