topic Third party payments in Mobile Services

Third party payments

Connorblott10 — Sun, 10 Dec 2023 07:17:38 GMT

Every time I’m trying to use my mobile number to purchase something on my ps5 it says an unidentified error occurred try again in a few moments any ideas what I can do to fix it?

James_B — Sun, 10 Dec 2023 09:42:48 GMT

Welcome to the EE Community. 🙂

Do you have a spend cap on your account?

James

Northerner — Sun, 10 Dec 2023 13:12:27 GMT

I believe there is a single payment limit of £40 and £240 per month.

How much was the transaction.

Thanks

Connorblott10 — Mon, 11 Dec 2023 13:16:05 GMT

I don’t no I removed it ages ago

James_B — Mon, 11 Dec 2023 13:33:10 GMT

Were the purchases over the limits @Northerner mentioned, @Connorblott10?

James

Connorblott10 — Mon, 11 Dec 2023 15:45:29 GMT

I don’t have any limits

James_B — Mon, 11 Dec 2023 15:59:33 GMT

Was the purchase you were trying to make over £40 or could you have already hit the £240 monthly limit, @Connorblott10?

James

Connorblott10 — Mon, 11 Dec 2023 16:24:11 GMT

No it was £20 and how do you check if I’ve hit the £240 I don’t think have tho

Katie_B — Mon, 11 Dec 2023 17:23:46 GMT

If you text BALANCE to 150 do your out of allowance charges report back?

Katie

Connorblott10 — Mon, 11 Dec 2023 19:56:29 GMT

No because my allowances have just reset

Leanne_T — Tue, 12 Dec 2023 08:08:27 GMT

In this case, please call us on 150 and our mobile guides can check the limit for you and help get this resolved 🙂

Leanne.