topic Re: EE sent me a SIM and it doesnt work. in Mobile Services

EE sent me a SIM and it doesnt work.

treez — Sat, 09 Dec 2023 13:31:47 GMT

Hi,

I recently took out a mobile phone contract with EE.....(its a joint contract, with my EE mobile router)....anyway, EE kindly sent me a SIM....i have just put this SIM into my new mobile phone (TT15O)....and it says "EE Insert SIM"....but i have inserted the SIM....and i have also turned OFF , then ON again, but still get the "EE Insert SIM" message.

Do you know how to fix?

Re: EE sent me a SIM and it doesnt work.

Northerner — Sat, 09 Dec 2023 13:38:34 GMT

Hi @treez

Is the device unlocked.

Can you try the SIM in another device. (EE device or unlocked device)

Thanks

Re: EE sent me a SIM and it doesnt work.

bristolian — Sat, 09 Dec 2023 14:41:55 GMT

If your phone is a dual-SIM model, try using each SIM slot in-turn.

Re: EE sent me a SIM and it doesnt work.

treez — Sat, 09 Dec 2023 21:26:34 GMT

Thanks, its a new phone, (TT150) i just bought it from Amazon, so i assume its not locked?

I put in the PIN that EE gave me and that worked, so i assume its not locked?

I can click round the features liek date and time etc, and i have a message from EE....doesnt say anything particular.....so i assume its not locked?

It has two SIM slots, so ill try the "SIM2" slot.

I have tried this SIM in my old "soap-bar" mobile phone, but it doesnt work in that...but thats because O2 wont unlock it...they say they will but they dont....so i have bought this new mobile soap-bar phone...its better anyway as it has a camera and video, even though its not a smart phone.

Re: EE sent me a SIM and it doesnt work.

James_B — Sun, 10 Dec 2023 09:12:51 GMT

Did you have any luck with the other SIM slot, @treez?

James