topic Re: Re: Not roaming for turkyia in Mobile Services

Re: Not roaming for turkyia

alex2961 — Sat, 09 Dec 2023 16:01:30 GMT

what are you talking about? i came to turkey to travel, i can't buy any package, when i opened roaming i could open the add-on.ee.co.uk site to load the balance, but now i can't use my roaming internet because i can't open that place

Re: Re: Not roaming for turkyia

Northerner — Sat, 09 Dec 2023 16:07:34 GMT

Hi @alex2961

You have the wrong package as your data cannot be used abroad.

Re: Re: Not roaming for turkyia

alex2961 — Sat, 09 Dec 2023 16:11:13 GMT

how can i change it?

Re: Re: Not roaming for turkyia

XRaySpeX — Sat, 09 Dec 2023 19:22:42 GMT

@alex2961 : Are you on contract or PAYG?

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/turkeyandnortherncyprus.

You should have been offered data add-ons to buy upon arrival.