topic Can't connect on international roaming in Mobile Services

Can't connect on international roaming

DottyOwl — Sat, 09 Dec 2023 05:30:28 GMT

I'm in NZ with a UK Samsung A40. Bought a Roam Further Pass but phone not finding or connecting to any NZ mobile networks. I have roaming and mobile data turned on. Is this likely to be an EE issue, a Samsung issue or something else? Any ideas appreciated.

Re: Can't connect on international roaming

XRaySpeX — Sat, 09 Dec 2023 06:01:12 GMT

@DottyOwl : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Can't connect on international roaming

DottyOwl — Sat, 09 Dec 2023 06:08:22 GMT

Hi
Thanks. Yes, I've activated roaming at £25 per month, confirmation from EE
by text.
I tried turning phone on and off, made no difference. Can't select a
network as it can't find any - although my husband's having no trouble on
O2.
It's very odd but I may have to call - but they're not open on NZ time atm!!

DottyOwl

Re: Can't connect on international roaming

James_B — Sat, 09 Dec 2023 08:07:39 GMT

Hi @DottyOwl,

Did you also activate roaming by texting ROAMING to 150?

You won't be able to use your add-on if roaming is barred on your EE account.

James

Re: Can't connect on international roaming

bristolian — Sat, 09 Dec 2023 10:06:24 GMT

@DottyOwl wrote:
Hi
Thanks. Yes, I've activated roaming at £25 per month

This is a billing add-on, to reduce the cost of roaming. It is the free roaming facility which enables access to foreign networks and thus coverage abroad.

The former is what you've paid for, the latter is what I suspect you've not done - this is normally by texting ROAMING to 150 before leaving the UK. Did you do this?

Without roaming being active, you will have no access to foreign networks and thus explain all your symptoms.

Re: Can't connect on international roaming

XRaySpeX — Sat, 09 Dec 2023 11:47:56 GMT

No, for £25 you activated a roaming billing add-on. You didn't activate the roaming permission on your a/c which is free. Now you'll need to call CS to get it activated.