topic Re: Not registered on Network in Mobile Services

Not registered on Network

MrsPezz — Mon, 04 Dec 2023 20:12:40 GMT

HELP. I've switched to EE since around Aug/Sept. Can't call out or receive calls! I'm waiting for very important calls and nobody can contact me. I'm paying for a service I'm not getting! I need this resolved ASAP. I cant contact EE using 150 or the other number. There's no live chat. It's ridiculous. Thinking of cancelling and putting in a claim. Please don't insult me by telling me to restart my phone this DOES NOT WORK!

Re: Not registered on Network

Northerner — Mon, 04 Dec 2023 20:29:14 GMT

Hi @MrsPezz

Does it say EE at the top of your phone. If not can you manually select EE from the network settings.
Does this issue only occur in one location such as at home or everywhere.
What device do you have and did you get this device from EE.
Are you PAYG or pay monthly contract.
Are you in the UK.

Have you checked your local network for issues.

https://coverage.ee.co.uk/coverage/ee

Thanks

Re: Not registered on Network

bristolian — Mon, 04 Dec 2023 23:07:41 GMT

@MrsPezz wrote:

HELP. I've switched to EE since around Aug/Sept. Can't call out or receive calls!

Has your phone worked in the intervening months? Or have you had problems for 3+ months and not reported them?