topic Re: EE wi-fi calls failing! in Mobile Services

Re: EE wi-fi calls failing!

CliveBear — Sun, 03 Dec 2023 21:31:01 GMT

I have the same issue as Crumbly78 above - all usual things tried re reccycling/rejoining wifi-network - seems to have started over last week, possibly post a software update - is there a fix to this please running an IPHONE 14. Am getting stressed now as am missing key calls.....

Re: Re: EE wi-fi calls failing!

bristolian — Sun, 03 Dec 2023 21:46:51 GMT

Are you able to use other internet-functions over the same WiFi network?

Do other phones have the same issue on that same broadband router? Does your phone have the same issue on other routers?

Re: Re: EE wi-fi calls failing!

CliveBear — Sun, 03 Dec 2023 22:45:57 GMT

Hi Bristolian

Yes. Other internet functions are all 100% and always have been - I have a 400Mbs wifi, and am working only 3-4 feet from a Gigaclear router.

I dont really use other routers because when not here I am in London on 4/5G solid signal. I am unclear whether my wife does use wifi calling and she just said 'whats that?' as she went thru the room, so I dont know whether she is using 4G on 1 bar in kitchen for calls (where there can be slight signal), or is using wifi calling without problem.

By the way, I just dialed my wife's phone and it went straight thru and rang it - but calling to a landline or mobile an hour ago, it just never connected and eventually went 'call cannot be completed'.

So it's apparently fine now - but its the unreliablity of it - that is disconcerting; I missed several calls when I was readily available too - tonight and yesterday.

Will report on any further drop outs - I do wonder if the Broadband provider has some connectivity issues to telephony network - I wonder if its not the phone but a component of BB signal that is absent, even though its still (when not workibg) speed testing at 398/400 MbS?