topic Re: Re: Losing mobile service abroad, losing patience in Mobile Services

Re: Losing mobile service abroad, losing patience

Vitacity — Sat, 02 Dec 2023 13:56:54 GMT

Same issue with mine. I booked a repairs EE shop slot on three occasions only to have my time wasted for hours each time. The issue is still unresolved and I have a 24 month contract with EE. I'm considering making a formal ombudsman complaint.

Re: Re: Losing mobile service abroad, losing patience

bristolian — Sat, 02 Dec 2023 14:19:30 GMT

Ombudsman will only accept an individual customer complaints which have exhausted the supplier's internal complaints process - which can take upto 8 weeks.

Re: Re: Losing mobile service abroad, losing patience

Leanne_T — Sat, 02 Dec 2023 14:23:10 GMT

Hi @Vitacity

Thanks for coming here.

Are you losing service abroad or in the UK?

What did the store advise when you visited?

Leanne 🙂

Re: Re: Losing mobile service abroad, losing patience

XRaySpeX — Sat, 02 Dec 2023 14:30:30 GMT

Which is your issue? Phone not working abroad or booking a repair slot?