topic Re: In Poland - cannot connect to phone network in Mobile Services

In Poland - cannot connect to phone network

susjoh — Tue, 28 Nov 2023 16:13:06 GMT

I am currently in Poland and my phone will not connect to 4G and I cannot make calls.

I travel often in the EU (I have the Travel data pass) and this is the first time this has happened.

I did get a text saying "welcome to Poland" but I cannot contact customer services because I cannot make calls. It does not work on Skype either.

I have tried to register on 4 networks (T-mobile, Orange, Play and Push) but I cannot connect.

I am travelling alone for work, and it is a disaster if I cannot make calls or use 4G.

Please advise?

Re: In Poland - cannot connect to phone network

XRaySpeX — Tue, 28 Nov 2023 16:16:42 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: In Poland - cannot connect to phone network

bristolian — Tue, 28 Nov 2023 16:18:46 GMT

If you've travelled previously and received a welcome text, then roaming is clearly active.

EE are reliant on the local networks to provide coverage in foreign countries, so trying to connect to alternate operators is the correct thing to do.

Re: In Poland - cannot connect to phone network

susjoh — Tue, 28 Nov 2023 20:19:38 GMT

I know you are a bot, but... yes, roaming is activated - I travel all the time and I didn't change anything. I tried all the above, CS over Skype doesn't work.

Re: In Poland - cannot connect to phone network

bristolian — Tue, 28 Nov 2023 20:24:34 GMT

No bots have posted on this thread.

Re: In Poland - cannot connect to phone network

XRaySpeX — Wed, 29 Nov 2023 02:19:40 GMT

Are you phoning the Freephone no. over Skype? It's only free with that.