topic Cannot get hold of EE in Mobile Services

Cannot get hold of EE

Sharon2609 — Tue, 28 Nov 2023 11:50:13 GMT

I have moved abroad, my phone has stopped working. I cannot log into my account because it has an old email address which I don’t have access too. I can’t create another profile because the phone number is already linked to the old account. Spoke to a customer advisor before I left the UK (28 Sept) asked him to change the contract and change the email address, neither has been done. Now I’m stuck because I can’t ring or access my account. There doesn’t seem to be any live chat and if there was I probably would need to log in to access it. Does anyone know another way of contacting them, do they have an email? Very frustrating.

Re: Cannot get hold of EE

Northerner — Tue, 28 Nov 2023 11:54:57 GMT

Hi @Sharon2609

Download Skype and call over WiFi using the number in my signature.

Thanks

Re: Cannot get hold of EE

XRaySpeX — Tue, 28 Nov 2023 12:08:34 GMT

If you've already created your MyEE but it's with an old email addy, you can still login to it using that old email addy. It doesn't need to be live.

Also you may Edit your login email addy to a new 1 under your Profile.