topic Re: Calls to & from Vodafone in Mobile Services

Calls to & from Vodafone

IDW — Sat, 25 Nov 2023 15:22:01 GMT

I am unable to make or receive calls from and to mobiles on Vodafone

this has been happening for a few days and only happens when I am on a mobile signal. When using WiFi calling everything is fine.

I have checked two EE mobiles and 2 Vodafone ones and it does seem to be an EE issue.

as mentioned here

https://www.ispreview.co.uk/index.php/2023/09/mobile-calling-bug-still-impacting-uk-vodafone-ee-and-o2-users.html

Thanks Ian

Re: Calls to & from Vodafone

bristolian — Sat, 25 Nov 2023 15:33:34 GMT

The issue in the article has long since been resolved, also it would be unusual for call routing symptoms to be different between VoWiFi & VoLTE, as they use the same central network elements.

An inability to call certain networks would have a different cause to being unable to receive calls from certain networks. What happens when a caller is unable to reach you?

What happens when you try calling someone?

Re: Calls to & from Vodafone

IDW — Sat, 25 Nov 2023 15:51:11 GMT

Hi - all other calls work fine - it’s only to and from Vodafone (haven’t been able to try O2) but landlines and 3 are ok.

I’m in Filton, Bristol now and it isn’t working, I’ve tried in the centre of Bristol, Weston SM and near the airport, all failing (so not a mast) - am on 5g now with an iPhone 12 Pro Max

I understand that the issue is the article is supposedly resolved but found it very interesting that the WiFi calling works - so there is a VoLTE/VoWifi connection…

Re: Calls to & from Vodafone

bristolian — Sat, 25 Nov 2023 16:01:18 GMT

Unless there is an interconnection issue with VF - which would cause significant volumes of posts on this forum - the two issues are likely to be unrelated.

What happens when a caller is unable to reach you?

What happens when you try calling someone?

Re: Calls to & from Vodafone

IDW — Sat, 25 Nov 2023 16:15:08 GMT

when they try to call they get silence and then the call disconnects- no answerphone. I get the same the other way.

just switched off data and the call worked - iOS 17.1.1 doesn’t seem to have a volte setting any longer but it seems VoLTE is the problem

Re: Calls to & from Vodafone

IDW — Mon, 27 Nov 2023 06:40:48 GMT

Hi - this was still happening yesterday, it appears that VoLTE doesn’t work when calling some other networks. I can call geographically and can call three. VoWiFI works as does ‘normal’ 2g calling.

it does remind me of issues I was having in US (search my other posts) - could there be an issue with my account/Sim??

thanks

Re: Calls to & from Vodafone

Christopher_G — Mon, 27 Nov 2023 08:12:33 GMT

Hi @IDW

It may be worth having a chat with our technical support team so they can check everything from our end and run some tests with you.

Chris